Program maintenance

Program Maintace

You have bought your program installation setup and you can start to work. In order to be sure that your usage of this program will last longer than one season (considering varying legal regulations, your wish for drafting new reports, possible problems that could occur in the program operation in the long run, shifting to a new hardware or adding additional stations into your information system network), you will have to provide adequate software maintenance.

This is obtained through monthly maintenance payments that are practically a minimum sum ranging, for most businesses, from EUR 30 to EUR 50 (on the date).

Technical securing of safe and timely maintenance:

Internet today is no longer inaccessible to any user. The “fast Internet” is recommended – through cable (cable television, ADSL, and similar). The following possibilities are available:

1. Remote desktop: Let’s gain access to your computer through some of your stations to perform on your computer some tasks which you have not been trained for.
2. File Transfer Protocol (FTP): We forward complete new versions of the program within the shortest possible time.
3. We are capable of “hooking” as a “network station” to your IS in order to review the problem you are interested in – as if we were present on your company premises. This connection principle, however, still operates rather slowly due to the Internet speeds customary with us.

Through the so called DIAL-UP connection (telephone line and Internet-Provider). This is a relatively slow way of communicating used only by users to whom the “fast” Internet is unavailable. For the stated connection types, e-mail is generally used. These connections enable practically 24 hours of support to your business.
Personally. This is the slowest and most outdated way of communicating which implies passing of a certain time period from the call until solving of your problem.

The most important factor with computer data processing is the speed of responding to a problem. Kindly consider the above stated ways of communicating with us.